Privacy Policy

1. Scope

This Privacy Policy explains how Juan Infotech ("Juan Infotech", "we", "us" or "our") handles personal data when you visit this website, send a project enquiry, contact us by email or apply for a role. It does not replace a separate privacy notice or contract that may apply to a client project, employee relationship or another service.

2. Personal data we collect

We may receive information that you choose to provide, including your name, email address, phone number, company, subject, project requirements and the contents of your message. If you apply for a role, we may also receive your résumé, employment history, qualifications, portfolio, professional profiles and other application information.

Our hosting and security providers may automatically process limited technical information such as IP address, browser and device type, requested pages, referral URL, timestamps and diagnostic or security logs.

3. How we collect data

We collect personal data directly from you when you email, call, submit the website enquiry form or apply for a role. Website enquiries are validated by our server and delivered to ask@juaninfotech.com through the configured email service; the form is not used to create a public account or marketing profile. Limited request information may be processed to prevent repeated or automated submissions. We may also receive business contact information from your employer, an authorised representative, a referral source or publicly available professional sources where lawful.

4. Why we use personal data

We use personal data to respond to enquiries; understand and discuss proposed work; prepare estimates, proposals and contracts; manage client and supplier relationships; evaluate career applications; operate, secure and improve the website; prevent misuse; maintain business records; and comply with legal, regulatory or contractual obligations.

Where applicable, processing is based on your consent, steps requested before entering a contract, performance of a contract, compliance with law, or another lawful basis available under applicable data-protection law. You may withdraw consent for future processing by contacting us, without affecting processing already carried out lawfully.

5. When we share data

We do not sell personal data. We may share only what is reasonably necessary with personnel who need it; website hosting, email, cloud, security and IT providers; professional advisers; recruitment support providers; a prospective purchaser or successor involved in a legitimate business transaction; and government, regulatory or law-enforcement authorities when required or permitted by law.

Recipients acting for us are expected to use personal data only for the relevant purpose and to protect it appropriately.

6. International processing

Some service providers or recipients may process information outside your state or country. Where cross-border processing occurs, we take reasonable steps to use lawful transfer mechanisms, contractual protections or other safeguards required by applicable law.

7. Retention

We retain personal data only for as long as reasonably needed for the purpose described above, including follow-up on an enquiry, recruitment consideration, an active business relationship, security, dispute management and legal or accounting requirements. Retention periods vary according to the nature of the information and our obligations. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

8. Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, loss, alteration, disclosure or misuse. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security. Please do not send passwords, payment-card details, government identifiers or other unnecessary sensitive information through a general enquiry.

9. Cookies and website measurement

The current public website does not intentionally use advertising or behavioural-analytics cookies. Basic technologies may still be used where necessary to deliver, secure or troubleshoot the site, and the hosting environment may create standard access logs. If we introduce non-essential cookies or tracking, we will update this notice and provide any choice or consent mechanism required by law.

10. Your choices and rights

Subject to applicable law and its commencement, you may request information about personal data we process about you; correction, completion or updating of inaccurate data; erasure where retention is no longer necessary; withdrawal of consent; and access to an available grievance-redressal process. Applicable law may also provide a right to nominate another person to exercise rights in the event of death or incapacity.

To make a request, email ask@juaninfotech.com with enough detail for us to identify the relevant interaction. We may ask for reasonable verification and may retain information where required by law or necessary for legal claims, security or another permitted purpose.

11. Children

This business website is not directed to children and we do not knowingly seek personal data from anyone under 18 through the general enquiry interface. A parent or guardian who believes a child has provided personal data may contact us to request appropriate action.

12. Third-party links

The website may link to websites or services operated by others. Their privacy practices are controlled by their own notices, and we encourage you to review them before providing personal data.

13. Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The revised version will appear on this page with a new “Last updated” date. Material changes may also be communicated through another appropriate channel.

14. Privacy and grievance contact

For privacy questions, rights requests or complaints, contact:

We will review and respond within the period required by applicable law. Where a statutory escalation mechanism is available, you may use it after first giving us a reasonable opportunity to address the grievance.