AI Integration
Designing Human Review Into AI-Assisted Workflows
Human review works best when it is designed as part of the workflow—not added as a vague instruction after automation is complete.
Read insight
Published insights
Articles by Jeni
AI Integration
Industry Solutions
A Commerce Platform Is More Than the Storefront
The customer journey depends on operational systems behind the interface, from inventory accuracy to fulfilment and support.
Read insight
AI Integration
Defending RAG Assistants Against Prompt Injection
Grounded assistants need layered controls because retrieved documents and user messages can both contain unsafe instructions.
Read insight
AI Integration
AI Document Processing With Human Validation
Document extraction becomes operationally useful when confidence, field validation and exception review are designed together.
Read insight
Software Engineering
Software Architecture Designed for Change
Good architecture keeps likely business changes affordable without turning every possibility into abstraction.
Read insight
Software Engineering
Design Observability During Product Development
Logs, metrics and traces are most useful when designed around questions the product and support teams will ask.
Read insight
Industry Solutions
Digitising Manufacturing Workflows in Stages
Manufacturing digitisation works best when one traceable production or quality workflow is improved end to end.
Read insight
Fintech
Designing Clear KYC Onboarding Workflows
KYC onboarding should make information requests, consent, review status and recovery steps understandable to customers.
Read insight
Custom Software
Turning Requirements Into a Product Roadmap
A roadmap should organise outcomes, dependencies and learning - not preserve every request as an equal feature.
Read insight
API Engineering
Designing Reliable Webhook Delivery
Reliable webhooks require signed events, retries, duplicate handling and tools that help consumers investigate delivery.
Read insight
API Engineering
API Observability With Correlation and Distributed Tracing
Correlation identifiers and distributed traces connect a client request to the services, queues and dependencies that handled it.
Read insight
SaaS Products
Reduce SaaS Onboarding Time to Value
Effective SaaS onboarding leads a new customer to one useful result quickly and defers configuration that is not yet necessary.
Read insight
Quality & Security
Test Automation for API Integrations That Can Fail
Integration tests should cover delayed responses, duplicate events, invalid credentials and provider outages—not only the successful request.
Read insight
Hosting & Cloud
Cloud FinOps Begins With Workload Ownership
Cloud cost optimisation works when resources are connected to products, environments, owners and service expectations.
Read insight